Finnish speaking Customer Support Agent

Job Responsibilities

• Supporting players with any difficulties they encounter in timely and professional manner;
• Maintaining high customer satisfaction ratings by exceeding customer expectations;
• Contributing to the team effort by meeting agreed KPIs and SLAs;
• Keeping up to date with new information and policies which are updated from time to time;
• Building a trusting, mutually enjoyable relationship with our players;
• Understanding, guiding and supporting players in Responsible Gambling;
• Liaising with other departments (e.g. RFP) as required;
• Understanding AML and reporting any suspicious activity;
• Where applicable, informing customers about promotions on our sites;
• Assisting with other needs which may arise from time to time. 

Requirements

• A native or fluent Finnish speaker with excellent English communication skills;
• You have a positive and a can-do attitude with a flexible approach;
• Customer centric approach driven by service excellence;
• A team player that can work independently;
• Willing to work shifts including weekends (rota);
• Previous experience in a similar role, preferably in the online gaming industry;
• Previous experience with Zendesk would be considered a plus;